Defence Business Services (DBS) is part of the Ministry of Defence, providing a broad range of services to customers, including military personnel, civilians, veterans and their families. The services provided range from transactional services, such as bill paying or file management, through to services that are highly complex and sensitive, such as TUPE casework or repatriation of military personnel injured or killed whilst in service. Our diverse services include financial management, medals and much more.
Thank you for taking the time to provide feedback on DBS services. Your feedback will be used to gauge customer opinion of DBS, identify service improvements and acknowledge DBS staff excelling at customer service.
Your feedback is anonymous, unless you choose to leave contact details, and will be collated centrally by DBS. If you are happy to be contacted by DBS you should leave your name, contact details along with any applicable reference numbers at the end of the survey so that a member of the team can contact you, otherwise we will not be able to act on your specific case.
This is not an official complaints mechanism. If you wish to make an official complaint, instructions will be made available to you following submission of the survey.
