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No 1 AIDU Customer Satisfaction Survey 2025

The primary aim of this annual survey is to gain overall customer satisfaction and feedback on the performance of No 1 AIDU in its mission to provide timely, relevant and accurate aeronautical information.

Aside from this survey, we encourage all of our end-users to continue to get in contact for any related feedback of our products and services as well as submitting flight safety information via the 'Contact Us' form on Milflip.

Privacy Notice: In order to utilise the feedback and engage with customers where necessary, we do require some personal information. This data will be securely stored only for internal business purposes and to ensure our customer records are kept as accurate and up-to-date as possible.

This survey will expire on 20th Sep 2025

There are 18 questions in this survey.

Please provide your rank or title:

Please provide a work email address:

What is the name of your unit / sub-unit / organisation?

On a scale of 1-10, (1 being not well at all and 10 being extremely well), how well do our products & services meet your customer needs?

	1	2	3	4	5	6	7	8	9	10

Which products do you mainly use for your requirements?

Select all that apply

Terminal Charts Products
En Route Charts and/or Supplements
Low Flying Charts
HLS Directories
Digital Data
DIAPS (Digital Instrument Approach Procedures)

How do you receive or access our products?

Select all that apply

Milflip
Hardcopy
Both

*The next three questions are for customers who receive hardcopy/paper products from us. If this does not apply to you, please skip to Q11.

How satisfied are you with the delivery of our AIRAC products?

Choose one of the following answers

Very Satisfied
Somewhat Satisfied
Neither Satisfied nor Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied

If you have answered either 'Somewhat Dissatisfied' or 'Very Dissatisfied', please state why:

To ensure all standing orders and contact information are up-to-date and correct, please provide the following data:

(Hardcopy account numbers consist of 3-4 digits, and can be found on the top right corner of the red & white address labels on your parcels

Hardcopy account number
Telephone/ Contact Number
Unit or Sub-Unit Multi-User email address

How often do you use Milflip?

Select all that apply

Daily
A few times a week
Once a week
A few times a month
Once a month

Overall, how would you rate Milflip as a product delivery platform?

Select all that apply

Extremely Good
Very Good
Somewhat Good
Poor
Very Poor

If you have selected 'Poor' or 'Very Poor', please state why:

The next two questions are focused on user experience with both quality of service and response times when using the Milflip 'Contact Us' form.

(*If you have not submitted or used any of the options listed, please leave blank)

Overall, how satisfied are you with the quality of service that you receive from No 1 AIDU with the following?

(1 being Very Poor and 10 being Extremely Good)

	1	2	3	4	5	6	7	8	9	10
Customer Enquiry
Customer Order
Error Report
Amendment/Change
Tasking
RFI (Request For Information)
Password Reset

How satisfied are you with the response times that you receive from No 1 AIDU?

(1 being very slow and 10 being extremely fast)

	1	2	3	4	5	6	7	8	9	10
Customer Enquiry
Customer Order
Error Report
Product Amendment/Change
Tasking
RFI (Request for Information)
Password Reset/ Log in issue

If you have scored 4 or below for any of these, please state why:

Is there anything you would suggest to help us improve our products / services?

If you would like to be contacted regarding your AI requirements, please state below:

Select all that apply

Please confirm you want to clear your response?